Cookies Policy

SOLDOUT AFRICA

1. Introduction

Soldout Africa (“we”, “us”, or “our”) uses cookies and similar tracking technologies on the soldoutafrica.com website and associated applications (the “Platform”). This Cookies Policy explains what cookies are, the types we use, why we use them, and how you can manage your cookie preferences.

BY ACCESSING OR USING THE PLATFORM IN ANY WAY, YOU ARE DEEMED TO HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY CONSENTED TO OUR USE OF ALL CATEGORIES OF COOKIES DESCRIBED IN THIS POLICY. Your consent is implied by your use of the Platform and no further action is required on your part to indicate acceptance.

If you do not wish to consent to the use of cookies, your sole remedy is to configure your browser or device to block cookies from this Platform or to cease using the Platform entirely. Soldout Africa accepts no responsibility for any degraded experience, inability to access content, or failed transactions resulting from your choice to block cookies.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other device) when you visit a website. Cookies are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners.

In addition to cookies, we may use other similar technologies such as web beacons, pixel tags, local storage, and session storage, which function in a similar manner. For ease of reference, we refer to all such technologies collectively as “cookies” in this policy.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function properly and cannot be switched off. They are set in response to actions you take, such as logging in, purchasing a ticket, or setting privacy preferences. Without these cookies, services you have requested cannot be provided. You may configure your browser to block these cookies, but parts of the Platform will not function as a result.

Examples: session authentication, shopping cart functionality, security tokens, load balancing.

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of the Platform. They help us understand which pages are popular, how visitors navigate the site, and where improvements can be made. All information collected is aggregated and therefore anonymous. Soldout Africa uses this data at its sole discretion to enhance user experience and business performance.

Examples: Google Analytics, internal analytics tools, heatmapping services.

3.3 Functional Cookies

These cookies enable the Platform to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have integrated into the Platform. If you disable these cookies, some or all of these services may not function correctly.

Examples: language preferences, saved searches, previously viewed events, user interface customisation.

3.4 Targeting and Advertising Cookies

These cookies are set through our Platform by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on our Platform and across other websites. They do not store personal information directly but are based on uniquely identifying your browser and device. Soldout Africa and its advertising partners use this information to serve advertising that is more relevant to you and your interests.

Examples: Facebook Pixel, Google Ads, programmatic advertising networks, retargeting cookies.

3.5 Social Media Cookies

These cookies are set by social media services that we have integrated into the Platform, enabling you to share content, log in via social accounts, or interact with social features. These third-party services may collect data about your browsing activity across websites. Soldout Africa is not responsible for the privacy practices of these third-party platforms.

Examples: Facebook, Instagram, Twitter/X, TikTok, YouTube sharing buttons and embedded content.

4. Third-Party Cookies

Some cookies on our Platform are placed by third parties acting on our behalf or for their own purposes. These third parties include analytics providers, advertising networks, and social media platforms. We do not control the operation of third-party cookies, and third parties may change their cookies without notice to us. Soldout Africa accepts no liability for the use of your data by third-party cookie providers.

We encourage you to review the privacy and cookie policies of any third-party services accessed through our Platform.

5. Cookie Duration

Cookies can be categorised by how long they remain on your device:

  • Session cookies: These are temporary cookies that expire when you close your browser. They are used to facilitate your browsing session on the Platform.
  • Persistent cookies: These remain on your device for a set period of time or until you delete them. They are used to remember your preferences and improve your experience on subsequent visits.

The specific duration of each cookie varies depending on its purpose and the party setting it.

6. Your Consent and How to Withdraw It

Soldout Africa operates on a basis of implied consent. By accessing or using the Platform in any manner — including browsing, purchasing tickets, or creating an account — you are deemed to have read this Cookies Policy and to have unconditionally consented to the placement and use of all categories of cookies described herein. We do not display a cookie consent banner; your continued use of the Platform is sufficient to constitute valid consent.

The only supported method of withholding or withdrawing consent to cookies is to configure your browser or device to block cookies from the Platform before or during use. Withdrawal of consent does not affect the lawfulness of any cookie-based processing that occurred prior to withdrawal. If you block cookies at the browser level, Soldout Africa accepts no responsibility for any resulting loss of access, functionality, or service.

6.1 How to Block Cookies via Browser Settings

If you do not wish to consent to cookies, you must block them through your browser before using the Platform. Guidance for common browsers is provided below:

  • Google Chrome: Settings > Privacy and Security > Cookies and other site data > Block all cookies
  • Mozilla Firefox: Options > Privacy & Security > Enhanced Tracking Protection > Custom > Cookies (All)
  • Safari: Preferences > Privacy > Block all cookies
  • Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies > Block

Instructions may vary by browser version. Please refer to your browser's official help documentation for the most current guidance. Soldout Africa is not responsible for changes to browser interfaces or settings made by browser developers.

6.2 Mobile Devices

On mobile devices, you may manage cookies through your browser app's settings or through your device's privacy settings. Please refer to your device and browser documentation for instructions. Note that blocking cookies on mobile may prevent you from using key features of the Platform, including ticket purchase and account login.

7. Consequences of Refusing Cookies

If you choose to disable or refuse cookies, please note that:

  • You may be unable to log into your Soldout Africa account
  • The ticket purchasing process may not function correctly
  • Personalisation features will not be available
  • Some pages of the Platform may not display or load properly
  • Your preferences may not be saved between sessions

Soldout Africa accepts no liability or responsibility for any diminished service, interrupted transactions, or losses arising from your choice to disable cookies.

8. Updates to This Cookies Policy

Soldout Africa reserves the right to update this Cookies Policy at any time to reflect changes in technology, legislation, regulatory requirements, or our business practices. We will notify you of material changes by updating the effective date at the top of this policy and, where practicable, by posting a notice on the Platform. Your continued use of the Platform after any such changes constitutes your deemed acceptance of the updated policy. If you do not accept the updated policy, your sole remedy is to cease using the Platform or to block cookies through your browser settings.

9. Contact Us

If you have any questions about our use of cookies or this Cookies Policy, please contact us at:

Soldout Africa
Email: [email protected]
Website: www.soldoutafrica.com

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